김은미님의 전체 분야 답변 목록 - 357 페이지 ㅣ 궁금할 땐, 아하!

컬티즘으로 해외직구를 했는데 반품절차가 궁금합니다

안녕하세요. 무역분야 전문가입니다.먼저 컬티즘은 독일온라인 편집샵으로 홈페이지에서는 아래와 같이 규정하고 있습니다. 즉, 14일 내에 환불신청을 해야하며, 홈페이지상에서 환불신청 후 배송된 특송업체(일반적으로 DHL 또는 Fedex)에 반품픽업을 요청하고 반품라벨과 인보이스를 제출하여야 합니다.Right of WithdrawalYou have the right to revoke this contract within a period of 14 days without stating any reasons for your revocation. The time period of 14 days begins with the day you or a third party, who is not the carrier of the goods, receives the goods and takes possession of said goods. To make use of your right of cancellation you have to informCultizm.comDM International Trading e.K. | Owner: Dejan MilenkovicHafenweg 1548155 MünsterE-Mail: info@cultizm.comPhone.: 0251-270 768 90Fax: 0251-270 768 920about your decision to revoke the contract via an explicit and clear explanation (i.e.: a letter, fax or email). For this, you can use the attached document (sample document for the revocation), however this is not mandatory. The revocation period shall be deemed observed if a notice of revocation is given within this period.Consequences of a cancellationIf you cancel this contract, we are obliged to refund all payments we have received from you, including any payments for shipping (with the exception of additional costs, resulting from you choosing a different method of transportation than the offered, low priced standard shipping). The payments have to be refunded immediately and have to be made no later than 14 days upon receiving your notice of cancellation of this contract.For the refund, we will apply the same method of refunding that has been used for the transaction, unless we have specifically made other arrangements with you; under no circumstances will you have to pay any fees for this refund. We can refuse a refund until we have received the goods or until you have provided proof that you have sent and returned the said goods, depending on which of the two occurs first. You have to send or deliver the goods to us immediately and no later than 14 days after you have noticed us of your cancellation of this contract. The period shall be deemed observed if you ship the goods before the end of the 14-day-period. Special note: The right of cancellation does not apply for distance selling contracts that include the delivery of non pre-fabricated goods, for which individual choices or determinations of the customer are significant or which are distinctively and especially customized according to the customers needs and wishes.

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23.09.29

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